DES MOINES, IA — As a leader in legal insurance, ARAG is constantly looking for ways to provide the best customer experience to plan members. This includes introducing several new enhancements to the ARAG legal app to make it even easier for plan members to select and connect with attorneys. Highlights include:
– Member ratings and reviews of ARAG Network Attorneys are now displayed. ARAG continuously collects plan member feedback about their ARAG experience — and the company is now sharing that information as part of the ARAG Network Attorney profile. When plan members view an attorney’s profile, they’ll see his or her overall satisfaction rating in addition to individual ratings and detailed reviews from other plan members.
– More ways for members to sort and filter attorney search results. Additional options include average rating, reduced fee, years on the ARAG network and more.
– The app will provide plan-specific attorney fee information. A dynamic display will allow members to view different benefit levels their coverage offers, such paid-in-full benefits or capped-hour benefits.
“Enhancing the ARAG legal app is just one of the innovative strategies we’ve employed to meet the needs of an increasingly mobile member base looking for legal help on the go,” says David Murray, ARAG President and CEO.
“Creating an excellent customer experience means making it easier for members to choose the right attorney for their situation,” adds Jennifer Beck, Director of Customer Experience at ARAG. “These updates to the app provide our plan members information we know they want and will find extremely valuable.”
View a short video to see the new enhancements to the app.
The ARAG Legal app is available to download from the App Store or Google Play.
ARAG (ARAGlegal.com) is a leader in legal insurance. The company’s North American headquarters are based in Des Moines, Iowa. ARAG connects people with affordable and reliable legal counsel for everyday life matters. The company has an international premium base of more than $2 billion and protects 17 million individuals and their families — worldwide. For more news and information about ARAG visit ARAGlegal.com.
Jen Harken, Corporate Communications Manager
jen.harken@ARAGlegal.com or 515-237-0271