Global Legal Solutions Provider Earns Top 100 Call Center Contest for Second Consecutive Year
DES MOINES, IA (April 5, 2012) — ARAG®, a global provider of legal solutions, announced today it has been named to the Top 20 in the Top 100 Call Center Contest by BenchMark Portal. This is the second consecutive year ARAG has made the list, continuing its track record of industry-leading customer service. This award is in addition to the prestigious Center of Excellence honor ARAG earned in January for the fifth consecutive year.
“When customers reach out with tough legal issues, the Customer Care team is their first connection to ARAG,” said David Murray, ARAG President and CEO. “We are committed to providing those customers responsive, knowledgeable and reliable service every time we pick up the phone. The awards our Customer Care team has won show we take that promise very seriously.”
BenchmarkPortal is internationally recognized as the premier research and education organization for customer contact best practices. Each year the organization features a Top 100 Call Centers Contest for centers located in North America. Companies applying for the award submit multiple key performance indicators (KPIs), and Benchmark Portal cross-checks those KPIs against its system. Results are reviewed and approved by a Certified Call Center Expert. Centers with the highest statistical values for efficiency and effectiveness are named to the list of winners. Thousands of centers are reviewed for the Top 100 Call Center awards given in three separate categories — large centers, medium centers and small centers. ARAG placed in the top 20 in the small centers category.
This is just one of many honors ARAG has taken home recently. Earlier this year, ARAG earned a Center of Excellence honor for the fifth consecutive year. Last fall, the company earned the “Best Place to Work in Insurance” award given by Business Insurance magazine for the fourth consecutive year.
ARAG (www.ARAGgroup.com), whose North American operations are based in Des Moines, IA, is a global provider of legal solutions. The company has an international premium base of nearly $2 billion and it protects 15.5 million individuals and their families — worldwide. ARAG empowers individuals to protect their families, finances and future by providing outstanding service and meaningful relief for everyday legal issues.
Jen Harken, ARAG Corporate Communications Manager
515-237-0271 or Jen.Harken@ARAGgroup.com