DES MOINES, Iowa — February 28, 2011 — ARAG®, a global leader of legal insurance, has been certified as a Center of Excellence for the fourth consecutive year by Purdue University’s Center for Customer-Driven Quality in conjunction with BenchmarkPortal, a national benchmarking firm.
“The most important standard against which we measure ourselves is the appreciation of our customers, ” said Ann Dieleman, Senior Vice President for ARAG. “We seek to win our customers’ approval through superior performance. Being certified as a Center of Excellence is a testament to the Customer Care Representatives who deliver exceptional service to our customers on a daily basis.”
BenchmarkPortal evaluates contact centers across a variety of industries on their ability to exceed rigorous statistical standards in comparison to their industry peers. Only five to seven percent of companies that apply and undergo a rigorous assessment review achieve the overall performance results that are required for certification and an even smaller percentage of companies receive certification for consecutive years.
ARAG, which was earlier named One of the Best Places to Work in Insurance by Business Insurance magazine, empowers people to protect their families, finances and futures by offering meaningful relief for everyday legal and financial issues. With an international premium base of almost $2 billion, ARAG provides legal protection for more than 15.5 million individuals and their families — worldwide
This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.