Behavioral Norms for Continuing Care Industry Now Available in HealthcareSource Staff Assessment

Woburn, MA – January 27, 2015 – HealthcareSource(R), the leading provider of talent management solutions for the healthcare industry, announced today that continuing care norms are now available within the HealthcareSource Staff AssessmentSM behavioral assessment solution. Continuing care encompasses non-acute care organizations such as long-term care communities, home health agencies, and hospice providers, and excludes acute care organizations such as hospitals and urgent care centers.

Although hiring and employee retention is a challenge across the healthcare industry, it’s even more challenging in continuing care. The increased physical and emotional demands of working with patients and their families in continuing care settings require a different mix of behavioral competencies than working in acute care settings. As a result of these challenges, recruitment measures, such as time to fill, and retention measures, such as employee turnover, are higher in continuing care organizations than acute care.

“Retention is a significant issue in continuing care organizations because it impacts both the cost and quality of patient and resident care,” says Dr. Frederick Morgeson, Eli Broad Professor of Management at The Eli Broad College of Business at Michigan State University and Scientific Advisor to HealthcareSource. “Having applicant norms specific to continuing care organizations is valuable because it can improve recruitment processes to ensure that organizations are hiring the best employees to deliver a great patient and resident experience.”

“The pace of change in health care is accelerating and employers are realizing the need to develop staff with the competencies required to effectively contribute to positive impacts on population health in their particular community,” says Dawn Rose, Executive Director of the American Society for Healthcare Human Resources Administration (ASHHRA) of the American Hospital Association (AHA). “It is increasingly important that health care human resources professionals have the resources and structures to proactively identify opportunities for development, thoughtfully cultivate the skills and expertise of their employees, and intentionally create plans to ensure organizational success through ongoing efforts to attract and maintain a highly competent workforce that delivers the best possible care for patients and residents.”

Staff Assessment is a behavioral science-based assessment software solution for selecting and developing staff. These assessments measure key healthcare competencies for an individual and compare them to their healthcare peers. Staff Assessment transforms the interview process by applying behavioral science to measure and develop key competencies like compassion, teamwork, and flexibility. By objectively uncovering strengths and weaknesses, organizations are able to improve service excellence and hire staff that aligns with the organization’s culture.

“Having continuing care norms data available in Staff Assessment adds tremendous value to the recruitment process for our clients in long-term care facilities and other non-acute healthcare organizations,” says Michael DiPietro, chief marketing officer at HealthcareSource. “With the ability to benchmark performance against peer organizations and identify areas for improvement in the recruitment process, continuing care organizations can reduce their time to fill and cost per hire while improving retention rates – all of which result in improved quality of care for patients, residents, and their families.”

“Recruitment norms data is crucial for understanding how our organization can compete for the best talent in a very challenging hiring environment,” says HealthcareSource client Myra Johnson, vice president of human resources as Heritage Community of Kalamazoo. “Not all healthcare organizations are alike, and continuing care organizations are particularly unique, so it’s extremely valuable to have data specific to our segment of the industry.”

About HealthcareSource
With more than 2,500 healthcare clients, HealthcareSource is the leading provider of talent management solutions for the healthcare industry. The HealthcareSource Quality Talent Suite℠ helps healthcare organizations recruit, develop, and retain the best workforce possible in order to improve the patient and resident experience. The company’s cloud-based talent management solutions include applicant tracking, behavioral assessments, reference checking, employee performance, compensation, competency and learning management, and eLearning courseware. A private company focused exclusively on the healthcare industry, HealthcareSource consistently earns high marks for client satisfaction and retention. KLAS Research recently named HealthcareSource a category leader for Talent Management for the third consecutive year, in addition to recognition in Healthcare Informatics 100, Modern Healthcare’s “Healthcare’s Hottest,” Inc. 500|5000, Deloitte Technology Fast 500, and Becker’s “150 Great Places to Work in Healthcare” list. To learn more about HealthcareSource visit: