Minneapolis, MN (February 18, 2010) — Ceridian (www.ceridian.com) a leading provider of health and productivity solutions, announced that it is now providing the United Way 2-1-1™ call center operations for Greater Twin Cities United Way. As a one-stop shop for social services, United Way 2-1-1™ provides callers with information and referrals to human services for every day needs and in times of crisis.
“Ceridian is proud to be a strategic partner with Greater Twin Cities United Way in meeting the unique challenges of providing United Way 2-1-1™ services,” said Norene Miller, Ceridian senior vice president of account management and service delivery. “Our experience in providing quality phone consultations in a cost-efficient manner is a perfect fit with the objectives of this program.”
“Like other non-profits, Greater Twin Cities United Way is looking to better serve the community in the most efficient ways possible,” said Frank Forsberg, senior vice president, Greater Twin Cities United Way. “Partnering with Ceridian provides savings without compromising service quality, consistency or standards. In addition it allows us to better respond to surges in community information and referral needs.”
In 2009, United Way 2-1-1™ provided 382,000 referrals to callers who requested assistance in the Twin Cities area for everything from food and shelter, to utility assistance, legal services, healthcare and employment services.
United Way has a long-standing tradition and commitment to providing information and referral services to make sure people in need are connected to the services that can assist them. United Way 2-1-1™ is part of a larger network of statewide and national information and referral services and is integral to the mission of the 1,400 independent United Ways across the nation working to advance the common good in their local communities.
About Greater Twin Cities United Way
Greater Twin Cities United Way addresses our community’s most critical issues through the Agenda for Lasting Change — 10 measurable goals to create pathways out of poverty. We partner with business, government and nonprofit organizations to create lasting solutions and carry out our call to action to LIVE UNITED by encouraging everyone to Give. Advocate. Volunteer. Greater Twin Cities United Way is an independent organization serving Anoka, Carver, Chisago, Dakota, Hennepin, Isanti, Ramsey, Scott and western Washington counties. Join the movement. LIVE UNITED. For more information visit www.unitedwaytwincities.org or call (612) 3407400.
Ceridian is a leading global business services company that provides reality-based KnowHow to take the guesswork out of impacting your organization’s bottom line. With offerings ranging from human resources and benefits to productivity and payroll services, we help organizations maximize their human, financial and technology resources.
Ceridian Health & Productivity Solutions provide unified and accredited expertise in employee assistance, work-life, productivity management and health management. Whether we’re partnering with you to save money, grow your business, enhance operations or minimize financial risks, we provide the insights and solutions that ensure your success. For more information about Ceridian visit www.ceridian.com or call 800-729-7655.
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