City of Mississauga Integrates Innovation Tools Into Business Processes

GUELPH, Ontario — April 6, 2011 — Innovation is too often narrowly associated with classic brainstorming, and is considered the domain of “creatives.” In fact, given the right tools, breakthrough thinking is accessible to everyone in an organization.

The City of Mississauga is Canada’s sixth largest and fastest-growing major city. By integrating innovation tools, internal teams have created better business processes and improved business efficiencies across city departments. Specific examples include the City’s business planning and budget process, a housing strategy, a transit strategy, team building, the City’s Official Plan process, and the Recreation and Parks Master Plan, all which have moved the City towards a culture of innovation.

The City, with the help of Juice Inc., implemented the Juice’s Innovation in a Box™ process. To learn the specifics, access the case study from Juice at Juice specializes in helping organizations improve effective communication, collaboration and performance.

“Juice provided the real-world training we needed to begin creating true innovation across all areas of our work,” said Karyn Stock-MacDonald, the City’s business and innovation coach. “We look forward to continually developing an innovative culture to better serve the citizens of Mississauga.”

Juice’s Innovation in a Box process equips participants with the knowledge, skills and experience they need to generate breakthrough solutions. Innovation in a Box puts tools into the hands of managers and frontline employees that they can use immediately to address their real issues.

The customized program encourages creative problem solving using the i5 process. The i5 takes the guesswork out of the innovation process by providing clear direction through the following stages:

• Identification: Focusing on the right opportunities.
• Investigation: Identifying the root causes and contributing factors.
• Ideation: Generating and strengthening breakthrough solutions.
• Impact: Choosing the right solution.
• Implementation: Mapping an execution strategy.

To sustain the momentum of moving towards a culture of innovation, the City will continue to conduct custom-designed exercises and workshops to suit various needs across departments.

To learn the specifics of the City of Mississauga engagement with Juice, visit

About Juice
Juice Inc. delivers training and development services to increase employee engagement and productivity. Juice works with companies that want to build a productive culture and understand that interactions between people are major drivers of organizational success. Juice’s conversation-enhancing methodology delivers a process for improving the human experience in the workplace, while driving employee performance and business results. For additional information, visit


Lara Hall
Juice Inc.

Adriana Saldana

This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: on behalf of the company listed above.