Most Human Resources (HR) professionals (63%) feel their departments are well aligned with the goals of their larger organizations. Exceptional HR departments are able to use their status as the hub that touches every aspect of an organization to earn key leadership roles. Unfortunately, many HR departments are still struggling to be seen as strategic. The difference between the leaders and laggards is how they handle onerous backoffice burdens.’s Research Institute conducted the study, What’s Hindering HR Success in 2019? Uncover roadblocks, maximize efficiencies and attain HR strategic goals, in partnership with Access, the largest privately-held records and information management (RIM) services provider in the world. The research insights cover the biggest challenges HR departments are facing as they strive to take on more strategic roles while carrying out their traditional administrative roles more efficiently and effectively.

Research analysis reveals that only 10% of HR professionals rate their company’s HR efficiency as excellent. This statistic is troubling as the burdens placed upon HR teams are real.  The HR department manages certifications, benefits, and compliance –key items that affect organizational growth and risk. If the HR team lacks effective process, automation and technology, they struggle to keep up with essential paperwork and compliance issues.

When asked what barriers were hindering better progress in key HR initiatives, most participants pointed to their inefficient manual processes (68%). Further, almost all (94%) HR departments find back-office work burdensome at least at a moderate level. The lack of process automation (63%) is detailed as the main cause of this burden, followed by the lack of technological integration across HR silos (45%).

“The strategic function in the human capital industry is playing a bigger and bigger role to the point that HR needs to streamline their manual processes and improve their efficiencies with the use of innovative technologies,” stated Debbie McGrath, Chief Instigator and CEO of “This will give HR departments time and funds to focus on other more strategic roles.”

Download the full report, which includes nine key strategies for starting a strategic  transformation and an infographic that summarizes the most important elements.


About Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access provides transformative services, expertise, and technologies to make organizations more efficient and more compliant.  Access helps companies manage and activate their critical business information through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. For 11 consecutive years, Access has been named to the Inc. 5000, the ranking of fastest-growing private companies in the U.S.  Learn more about Access and the employee document management software for HR teams, CartaHR.

About and the HR Research Institute

The HR Research Institute operates as’s research arm. is committed to creating inspired and informed workforces by maximizing the potential of HR professionals around the world. Over 1.75 million HR professionals rely on as the foremost, trusted industry resource for education, career development, and compliance.   Offerings include the largest network of HR executives, leading-edge industry research from the HR Research Institute, 13 monthly HR themed epublications, innovative HR education including 250+ annual webcasts, the most comprehensive HR certification exam preparation program supporting SHRM and HRCI certification, as well as helpful HR tools and legal compliance updates. has the largest knowledge base of HR practices globally and offers unparalleled training and networking for HR professionals all over the world… 24/7… 365. Visit to maximize HR potential.

For more information, contact:
Debbie McGrath
Chief Instigator and CEO,