FedEx Latin America Increases Employee Engagement, Decreases Employee Turnover

SEATTLE (Dec. 16, 2009) — Low employee engagement and morale can lead to under-performing teams and affect business results. In 2008, a key FedEx Latin American department was experiencing increased employee turnover and low employee engagement.

FedEx implemented a 360-degree evaluation tool from RealTime Performance and virtually stopped employee turnover, increased employee productivity and improved employee morale significantly by 11 points over the previous year. To learn the specifics of how FedEx accomplished this, visit

In evaluating their business performance in 2008, it was critical for FedEx to have all their Latin American departments performing at maximum capacity. FedEx was getting ready to launch FedEx Express Nacional, a domestic next-business-day service across Mexico, and needed the full support of all their Latin American departments.

“When a company like FedEx is launching a major national service, it’s critical to have the support of all departments running like one well-oiled machine,” said Sean Murray, RealTime Performance chief executive officer. “RealTime was able to transform the under-performing department into the highest performing team, ensuring the success of the launch.”

FedEx used the 360-degree evaluation tool to identify critical insight about leadership strengths and areas for improvement. One key piece of information the 360 tool uncovered was the employee perceptions about the managing director’s leadership style that led to an ineffective work environment.

Once FedEx understood the issues at hand, a consultant at RealTime Performance put a plan in place to improve the competencies and skills of individual employees. The process enabled FedEx managers to improve their leadership potential and the department experienced an improved working environment. Additionally, the entire 40-person department was recognized as the FedEx Staff Support Department of the Year.

“RealTime Performance helped FedEx achieve a competitive advantage through increased employee engagement and leadership development,” said Jeff Kinsley FedEx human resource manager, Latin America, Health & Safety. “With RealTime Performance, we have been able to unlock and amplify the discretionary effort of key FedEx leaders and employees, which contributes directly to our bottom line.”

To learn more about FedEx’s implementation of RealTime Performance 360-degree evaluation tool, visit

About RealTime Performance
Founded in 1999, RealTime Performance delivers online training products to develop company leaders. The products enable companies to cost-effectively assess leadership skills, make targeted recommendations for performance improvement and empower employees to create and share development plans to achieve business goals. The company’s flagship Web-based training product, Inspire, provides a self-directed means for employees to manage their career development, giving them access to knowledge and skills at the “point of need.” Visit for more information.

Sean Murray
206.749.9000 x21

Adriana Saldana

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listed above.