Most HR professionals say that workplace experiences have become more important in recent years. When asked about their importance to the HR department, fully 72% of HR professionals say the importance of employee experience is very high, and 63% indicate the same thing about the more comprehensive topic of human experience (HX).  Furthermore, nearly half (47%) feel the concept of HX will grow even more important over the next three years.

The free research report, The State of Human Experience in the Workplace 2020, is now available for download.’s Research Institute conducted the study to better understand employee and human experience and their implications for the future of HR.  HX is defined as the overall experience that all stakeholders have with the organization. This includes employees, contractors, alumni, candidates, customers, business partners, investors, and anyone else who has a strong interest in the organization and its products.

Organizations with a more positive human/employee experience have better workplace outcomes. They assign higher ratings to their perceptions of employees around every experience factor including engagement, empowerment, sense of belonging, and “work inspiration.” In fact, 51% report high levels of ROI from their experience initiatives, versus a mere 7% of those that claim their company is average or worse when it comes to managing their human and employee experience.

“There is so much noise with technology and processes that HR is not as focused on the people aspect as they could be,” stated Debbie McGrath, Chief Instigator and CEO of “Human experience is fast becoming the number one priority for HR. By devoting more attention to the human experience, HR and top leaders can reinvent human capital management to bring about better business results.”

Download the full report which includes details on six key takeaways to help HR departments  increase the quality of human and employee experience in their organizations.



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For more information, contact:

Debbie McGrath
Chief Instigator and CEO,