HRO Today Releases New Report on HR and Hiring Manager Satisfaction with Talent Acquisition Performance

Philadelphia, PA – August 9, 2018 – SharedXpertise, publisher of HRO Today Magazine, and Orion Novotus, an Orion Talent company and the mid-market leader in recruitment process outsourcing (RPO), have partnered to release a report entitled “HR and Hiring Managers: Where They Differ and Agree on TA Performance.”

The report found that recruiters tend to underestimate hiring manager satisfaction with the talent acquisition (TA) process, consistently rating their perceptions of the process and hiring manager satisfaction lower than hiring managers themselves. Overall, satisfaction scores from both hiring managers and recruiters were high, averaging 4.23 out of 5.00, while recruiters indicated that they expected hiring managers to give a rating of 3.71 for the TA support they receive. Both parties agreed that there is considerable room for greater satisfaction and improved deliverables.

“One potential area for improvement is communication,” said Larry Basinait, vice president of market research, SharedXpertise. “Less than one third (31.1 percent) of hiring managers and only 13.3 percent of recruiters agreed completely with the assertion that there is an appropriate level of communication between the two groups, which is a discouraging finding in such an important area.”

The tight labor market has also affected recruiter and hiring manager perceptions of the TA process. In the US, the unemployment rate fell to 3.8 percent in May 2018, which is well below the rate of 5.0 percent that the US Federal Reserve considers “full employment.”

“The increasingly competitive job market in the US has affected recruiters in particular, making the task of sourcing the right volume of quality applicants more difficult,” said Cory Kruse, president of Orion Novotus. “Furthermore, both hiring managers and recruiters expressed dissatisfaction with the onboarding process and retention rates, revealing opportunities to refine their procedures and employ new technologies in order to deliver a more satisfying experience all around.”

To download the full report and see the detailed findings, click here. To download the executive summary, click here.

About Orion Novotus
Orion Novotus, an Orion Talent company, is the mid-market leader in recruitment process outsourcing (RPO) and an organization committed to delivering recruiting solutions that are fundamentally different and outcomes that are fundamentally better. An annual fixture of HRO Today’s Baker’s Dozen, Orion Novotus provides businesses with recruitment process outsourcing (RPO), skilled talent acquisition, and military hiring solutions that result in measurable, lasting workforce improvements: better hires, shorter hiring cycles, lower costs and greater efficiency.

About HRO Today and HRO Today Global
HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere into the HR industry. Our magazines, web portals, research, e-newsletters, events and social networks reach over 180,000 senior-level HR decision-makers with rich, objective, game-changing content. Our No. 1 strength is our reach. HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider. For more information about HRO Today and SharedXpertise, click here.

Media Contact:
Bill MacRae, Publisher

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