Multiple client relationship building layers and new SmartPass initiative result in continued high retention rates
RICHARDSON, TX (July 12, 2011) — HRsmart, the only provider of a Unified Talent Management solution in the world, announced today its high client retention rate of 97.5%. HRsmart’s clients are its first priority, and results such as this clearly demonstrate the type of relationships HRsmart builds with its clients. Besides providing the only Unified technology in the world, HRsmart has launched a variety of client services initiatives to set itself as a leader in support.
“HRsmart’s client support begins the moment a client signs a contract,” said Tracey Evans, VP Client Services, “during the implementation process, a client’s dedicated account manager works with the implementation team and client to understand the unique configurations and settings of their solution. This allows account managers to build strong relationships with their clients, and provide the highest level of support.”
In addition to a dedicated team that supports clients through their day-to-day requests, HRsmart has layered in another relationship building team that works with clients to ensure their long-term strategic talent management needs are being met. The Strategic Client Advisory team is made of senior leaders with extensive experience working with clients, and supporting HR technology and processes.
To support the ever-changing needs of clients, HRsmart was excited to launch the SmartPass programs earlier this year. The programs provide clients a convenient and affordable way to make sure they are utilizing their technology to receive the highest return on investment.
SmartPass includes live, instructor-led online courses with topics that cover HR Best Practices and Technology Training. With the SmartPass package, an unlimited number of participants per client can attend. If an organization would like private, customized courses for their unique processes, SmartPass+ offers just that. Private classes with live instructors tailored to a company’s learning needs and HR processes.
“It should come as no surprise that HRsmart’s retention rate is as high as it is,” said Paul Fonolla, President, “through its Unified Talent Management solution and deep level of client services offerings, it’s clear that HRsmart sets clients as the top priority for the company.”
Building off the success of last year’s client forum, HRsmart is proud to announce the 2012 forum on April 17-19 in Dallas, TX. Through best practices sessions from subject matter experts, HRsmart clients will learn and discover the many ways to optimize their HR processes with the only Unified Talent Management technology in the world. Like many of last year’s client forum attendees, many shared the same view as Scobham O’Leary of Rosewood Hotels. “Great event, fantastic execution, the details & facilitation were great,” raved Scobham, “the passion of each HRsmart team member is remarkable!”
HRsmart’s Unified, SaaS Talent Management Solution enables companies of any size to automate and optimize all talent management functions from one secure, reliable, and fast online solution. Going beyond integrated, HRsmart Unified technology includes applicant tracking system, employee performance system, learning management, career development, and succession planning on one platform.
This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.