Boston and Toronto, March 7, 2011: I Love Rewards, the leader in employee rewards and recognition solutions, announces the appointment of Stephen Matyasfalvi as its Director of Scalability. Stephen joins I Love Rewards as an experienced operations and project management professional with proven leadership success.
“Stephen brings extensive experience leading high-growth companies and we’re thrilled to have him join our talented team,” said Razor Suleman, CEO and Founder, I Love Rewards. “His expertise in scaling growth will further drive I Love Rewards’ success in providing the leading employee recognition solution.”
Stephen brings diverse experience in technology operations, project management, financial analysis, consulting, investment banking, and customer service. Prior to joining I Love Rewards, Stephen has worked at Bombardier Aerospace] s an aerospace engineer, Scotia Capital and Credit Suisse First Boston as an investment analyst, Shoppers Drug Mart in senior operations and project management, and ZipLocal as an executive in charge of operations and customer service. At I Love Rewards, Stephen’s multi-faceted role includes overseeing operations improvements geared at scaling the company, the launch of new client programs with the Professional Services team, as well as managing customer service through Member Experience.
“I Love Rewards provides exceptional customer service from program launch to member support and I look forward to working with the team to ensure that as our member base grows, we continue to offer top-notch service,” said Stephen Matyasfalvi, Director of Scalability, I Love Rewards. “We’re scaling our operations and making improvements that will sustain I Love Rewards’ exceptionally high Member Experience rating.”
Since joining I Love Rewards, Stephen has initiated a 37% improvement in customer service case handling volume per week in the first quarter of implementing Salesforce and I Love Rewards has an 88% member happiness score.
About I Love Rewards:
I Love Rewards is an employee recognition solution that helps companies recognize brilliant performance and empowers employees to choose their own rewards. Unlike traditional service award programs, I Love Rewards creates authentic moments of recognition that resonate with workers of every generation. I Love Rewards’ clients include 3M, Eli Lilly, Marriott, ConAgra Foods and Health Now. On the web at www.iloverewards.com.
This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.