HAZLET, N.J. (September 20th, 2011) – iCIMS, a leading provider of Software-as-a-Service talent management solutions, announced today that the latest version of the platform — 11.2, is now available. Inspired by iCIMS’ nearly 1000 clients, the “Customer Release” incorporates enhancements aimed at addressing the business needs of current and prospective customers.
The 11.2 Customer Release is the second of three themed releases for iCIMS in 2011. By segmenting its releases into three themes, iCIMS is taking the steps needed to not only assign and prioritize the appropriate technology and support resources, but to ensure the iCIMS Talent Platform is optimized to meet the needs of its rapidly growing client base.
Incorporating suggestions from regional user groups, strategic customer councils, online idea exchanges, and the annual Customer Advisory Council, the 11.2 release is an amalgamation of ideas from over 100 customers. Focused on the user experience, iCIMS has dedicated the Customer Release to enhancements in configurability and ease-of-use. New features like Candidate Hot Matching allow users to search their entire talent pool with a single click, returning a list of candidates ranked by how well they match the job description. Enhancements around existing features like applicant and performance workflows allow clients to further configure their platform to mirror their preferred hiring processes. The 11.2 release also includes highly anticipated modifications to screening questions, including the ability to search, rank, and organize questions within the system.
“I was able to provide feedback for 11.2 through the iCIMS Strategic Customer Council’s surveys,” said iCIMS client Daniel Mendieta of Clinton Health Access Initiative. “I’ve enjoyed knowing what is coming down the pipeline and contributing my thoughts to the process.”
The 11.2 release also marks iCIMS’ latest advancement in providing top-notch customer support — a best-practice built knowledge base and support ticketing system, designed to improve solution quality and decrease response time. Included in the upgrade, the system will provide users with a hub for all things customer support and allow users to better track specific platform questions. Combined with multi-tiered support offerings, available 24 hours a day, five days a week, iCIMS continues to provide the industry’s strongest Customer Experience and value proposition.
“The 11.2 Customer Release is a testament to iCIMS’ unwavering dedication to the customer experience and a prime example of client feedback in action”, said iCIMS Chief Operating Officer, Adam Feigenbaum.
iCIMS, a leading provider of Software-as-a-Service (SaaS) talent management solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS’ Talent Platform, the industry’s premier candidate and employee management solution, enables organizations to manage their entire talent lifecycle from candidate management through employee management with a single web-based application. With more than 950 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit www.icims.com.
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