HAZLET, N.J. (May 20, 2010) iCIMS, the second largest Software-as-a-Service (SaaS) provider of talent acquisition solutions, announced today that the company has been named a finalist for the 2010 American Business Awards’ Customer Service Department of the Year for the second year in a row. Out of over 2,700 entries, iCIMS is one of eight companies recognized for their superior customer support.
On Monday, June 21st at the Marriott Marquis Hotel in New York City, the American Business Awards will celebrate select companies who have displayed commendable operational excellence in their respective industries. It is yet another honor that speaks to iCIMS’ exemplary customer-focused approach. This recognition is one of many iCIMS has been honored with over the past twelve months. From international recognition by the UK Sift Media Awards to being named a leader in Total Service Satisfaction by Bersin & Associates, iCIMS continues to prove their excellence in providing unwavering customer support, every time.
From the time of incorporation in 2000, iCIMS has made customer support an integral part of the company’s web-based software offerings. The Talent Platform is an award-winning, web-based talent management software that streamlines and simplifies the entire talent management process, from candidate management to employee management, including applicant tracking, onboarding, employee data management and performance management. Through these offerings, clients are able to automate and streamline their entire HR processes within one system that is modeled around users’ unique business needs. Additionally, unlike competing systems, iCIMS’ premier Talent Platform does not require multiple, disparate modules, or charge fees for upgrades, data storage or customer support – thereby creating a truly superior customer experience.
iCIMS’ fast and easy-to-use platform, coupled with the company’s dedication to the customer experience, has enabled over 800 clients worldwide to improve their candidate and employee management program. Clients have often cited the superfluity of support initiatives — a four-tiered customer support team, virtual and onsite training sessions, user-propelled support forums, a preferred partnership program and an interactive knowledge center— as leading factors in their decision to choose and then renew with iCIMS, year after year. Noted for the 97 percent client retention rate, iCIMS’ dedication to the customer experience has also subsequently led to a recognizably high user-adoption rating and ultimately, an almost perfect customer satisfaction score.
“We are honored to be recognized for such an outstanding achievement,” said President and CEO, Colin Day. “Our core differentiator has always been providing an exceptional customer experience, and as we continue to expand our talent management offerings we look forward to sustained customer satisfaction and maintained dominance as a leader in customer-focused solutions.”
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevie’s recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at the website.
iCIMS, the second-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS Talent Platform, the industry’s premier Talent Platform, enables organizations to manage their entire talent lifecycle from applicant tracking through onboarding and beyond through a single web-based application. With more than 800 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers in the space. To learn more about how iCIMS can help your organization, visit our website or view a free online demo of the iCIMS Talent Platform at www.icims.com/prelude/1128/9986.
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