HAZLET, N.J. (August 6, 2010) iCIMS, the second largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today the official launch of a revolutionary new Customer Care Site. After a much anticipated unveiling at this year’s SHRM conference in San Diego, iCIMS has released its Customer Care Site (CCS) to the entire HR community. From thought provoking webinars and white papers to interactive forums, training videos and user guides, the Customer Care Site is designed to maximize iCIMS’ user interaction and professional development among the HR community.
iCIMS’ CCS provides users with a comprehensive knowledge center as well as an interactive networking forum to pose user questions, share best practices, offer suggestions and more. The CCS also provides direct access to unlimited educational and training resources, including an extensive online library of multilingual training videos, system usage and best practices training documents categorized by user access level, exclusive white papers, and benchmarking reports. User training schedules and registration information is also published on the CCS to allow platform users to participate in the sessions that are most applicable to their unique needs. The CCS will also make it easier than ever for iCIMS clients to share feedback with developers and make suggestions for the upcoming platform road map. The Idea Storm section of the CCS asks users to vote on the features that they would most like to see included in the upcoming release. iCIMS has always considered its users to be its best engineers and the new Idea Storm section of the CCS enables developers to more effectively leverage client suggestions.
From the time of incorporation in 2000, iCIMS has made client support an integral part of the company’s overall Customer Experience. iCIMS provides dedicated, multi-tiered support for all users, available 24 hours a day, five days a week. Clients also take advantage of virtual and onsite training sessions, user-propelled support forums, a preferred partnership program and now a robust Customer Care Site available to HR professionals worldwide. iCIMS recognizes the importance of a strong training program and as a result boasts near perfect user adoption rates.
iCIMS’ decision to make the CCS an open, available community on the Web is unique in the industry and it underscores the company’s confidence in delivering an unparalleled experience to its 1,000,000+ users across more than 800 client organizations. By opening up the site, its participants, and their feedback to the world, iCIMS is exposing complete transparency in that experience for all to see.
“We are extremely proud to launch iCIMS’ new Customer Care Site,” said Adam Feigenbaum, iCIMS’ Chief Operating Officer. “In addition to being an extensive knowledge center, this cutting edge Customer Care Site will enable iCIMS users and HR professionals around the world to network and share best practices.”
“We’re proud to share client feedback and encourage our customers to openly discuss their experiences with iCIMS through this portal. Our employees see this as an exciting challenge to show the HR community our ability to rise above industry expectations by boldly standing behind our claim that the iCIMS Customer Experience is second to none. This Customer Care Site will illustrate that the claim is reality and we’re excited to demonstrate that publicly.”
iCIMS, the second-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS Talent Platform, the industry’s premier Talent Platform, enables organizations to manage their entire talent lifecycle from applicant tracking through onboarding and beyond through a single web-based application. With more than 800 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers in the space. To learn more about how iCIMS can help your organization, view a free online demo of the iCIMS Talent Platform at www.icims.com/prelude/1128/9986.
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