MATAWAN, N.J. (August 2, 2012) — iCIMS, a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, announced today that the company is a finalist in The New York Enterprise Report 2012 Small Business Awards. The organization has been nominated for a Best Practice Award in the Customer Service category for the fourth consecutive year.
For the past seven years, The New York Enterprise Report has been recognizing the tri-state area’s top small businesses for their accomplishments. The awards program typically attracts more than 400 business owners and executives. This year, 30 companies based in the New York metro area have been selected as finalists for each category and will be acknowledged at the Small Business Awards Gala on Wednesday, October 10th at the Metropolitan Pavilion in New York City. The Best Practice Award finalists were chosen based on their ability to demonstrate the use of a best practice to generate competitive advantages, revenue profits, and/or long-term value. Of the finalists, one company will be named the winner of each individual category of the Best Practice Awards: Customer Service, Green Business, Leadership, Sales & Marketing, and Technology.
“We are proud to recognize the achievements and accomplishments of iCIMS,” said Robert Levin, Editor-in-Chief & Publisher of The New York Enterprise Report. “The use of their unique customer service efforts has given them a distinct competitive advantage over their competitors and we congratulate them for their initiatives and innovative thinking.”
iCIMS has earned itself a place among the finalists in the Customer Service category for the fourth time by providing all clients with complimentary multi-tiered customer support through the iCARE™ Customer Support program. As part of the customer support system, all clients are assigned a dedicated Account Management team which includes an Implementation Manager, a Client Relationship Director, Subject Matter Experts, and a Technical Services Representative. Customers also have access to a variety of learning tools and maintenance outlets such as webinars, in-person seminars, and an online ticketing system for fast and efficient technical support. Users are even able to track their support tickets to see exactly where a technical expert is in the process of assessing their submission.
“Delivering the ultimate customer experience is a central focus within the iCIMS organization and a key factor in the success that the Talent Platform has achieved,” said Adam Feigenbaum, Chief Operating Officer, iCIMS. “In addition to providing a best-of-breed product, our goal has been to demonstrate that we are proactive and dedicated to our client needs. It is an honor that The New York Enterprise Report has taken notice of our passion for providing an all-encompassing customer experience by selecting iCIMS as a finalist in the Customer Service category,” concluded Feigenbaum.
About iCIMS, Inc.:
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS’ Talent Platform, the industry’s premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,200 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.
About The New York Enterprise Report:
At The New York Enterprise Report (www.nyreport.com), we believe that people should have access to the expertise to help them grow their businesses. We have built a peer-to-peer community of entrepreneurs and executives who constantly seek better ways to operate and grow. Through our multi-media platforms, we provide this community with access to knowledge from experts and inspiration from successful entrepreneurs.
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