HAZLET, N.J. (September 13th, 2010) — iCIMS, the 2nd largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today the kickoff of the company’s annual Customer Advisory Council (CAC). The conference is taking place September 13th through 15th at the Trump Plaza in Atlantic City, NJ. Recognized as an extension of iCIMS’ dedication to the customer experience, the conference brings together a subset of clients to discuss HR issues, iCIMS’ solutions, and product enhancement ideas.
iCIMS’ 2010 CAC will explore the theme of Optimizing Communication across Talent Management. The meeting will feature presentations by notable iCIMS clients such as Enterprise Rent-A-Car, C&S Grocers, and Trump Resorts, as well as roundtable discussions moderated by iCIMS’ C-Suite. Among the companies represented at the CAC this year are Continental Airlines, Whole Foods Market, The Hershey Company, as well as one of iCIMS’ newest clients, L.L. Bean. Discussion topics include Optimizing Communication between an Applicant Tracking System and Background Check Provider; Leveraging Social Networks as Communication Tools for Recruitment; and multiple roundtable discussions that foster communication around iCIMS’ core product, the iCIMS Talent Platform.
Since 2004, iCIMS has been bringing together clients from around the world for this two pronged conference – incorporating important industry discussions with a forum dedicated solely to client feedback. The CAC provides clients with the opportunity to offer advice, make suggestions for the product roadmap and directly influence future platform enhancements. This firsthand feedback is highly regarded by iCIMS and directly influences the direction of any short- and long-term product improvements.
In addition to the annual CAC, iCIMS brings clients together throughout the year for specialized user groups. These forums offer customers an opportunity to exchange ideas around general HR topics such as Onboarding or HR metrics, as well as more niche discussions such as Healthcare Recruiting orsmall business HRIS needs. iCIMS also fosters customer networking and idea sharing via its Customer Care Site, an online resource for all things HR.
Since its inception in 2000, iCIMS has made client support an integral part of the company’s overall Customer Experience. Recently named a finalist in the customer service categories of the New York Enterprise Report Small Business Awards, Stevie Awards, and UK’s Sift Media Awards iCIMS has been consistently recognized as an industry leader for innovative customer success offerings. With multi-tiered support offerings, available 24 hours a day, five days a week, the organization has made its mark by providing the industry’s strongest Customer Experience and value proposition.
“The Customer Advisory Council continues to be an extremely valuable asset for iCIMS,” said Adam Feigenbaum, iCIMS’ Chief Operating Officer. “As we continue into our 7th year with the conference, we realize that it’s not only advantageous for our customers to share best practices with each other, but also extremely beneficial for iCIMS as an organization to hear exactly what the customers want, and to take that into consideration when building future releases.”
iCIMS, the second-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS Talent Platform, the industry’s premier Talent Platform, enables organizations to manage their entire talent lifecycle from applicant tracking through onboarding and beyond through a single web-based application. With more than 800 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers in the space. To learn more about how iCIMS can help your organization, view a free online demo of the iCIMS Talent Platform at www.icims.com/prelude/1128/9986.
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