HAZLET, N.J. (September 6th, 2011) — iCIMS, a leading provider of Software-as-a-Service talent management solutions, announced today the kickoff of the company’s annual Customer Advisory Council (CAC). The conference is taking place September 6th through 8th at the M Resorts in Las Vegas. Recognized as an extension of iCIMS’ dedication to the customer experience, this year’s conference brings together a subset of clients to discuss the iCIMS roadmap, product enhancement ideas, and trends in talent management. Among the companies represented at this year’s CAC are Whole Foods Market, Penn National Gaming, Sodexo, and L.L. Bean.
iCIMS’ 2011 CAC will explore the theme of “The Future of Recruitment” and discuss what lies ahead for sourcing, CRM and recruitment marketing in 2012 and beyond. Split into three sections: Progress, Innovation, and Strategy the conference will feature presentations by iCIMS’ C-Suite, Directors of Technology and Customer Success, as well as iCIMS clients. One of the most anticipated segments of the conference will be the iCIMS Town Hall session, during which clients interact directly with iCIMS’ development team. This forum provides clients with the opportunity to offer advice, make suggestions for the product roadmap and directly influence future platform enhancements. This firsthand feedback is highly regarded by iCIMS and directly influences the direction of many short- and long-term product improvements.
Every year, iCIMS incorporates suggestions received from the CAC and other user forums into an updated version of its candidate and employee management software, aptly named the “Customer Release.” This year’s 11.2 Customer Release, slated for later this month, includes a plethora of features identified during last year’s CAC. From enhancements in screening question functionality to increased configurability with applicant workflow, the 11.2 Customer Release is a direct testament to iCIMS unwavering dedication to the customer experience and a prime example of client feedback in action.
Since its inception in 2000, iCIMS has made client support an integral part of the company’s overall Customer Experience. Recently named a finalist in the customer service category of the New York Enterprise Report Small Business Awards, iCIMS continues to be recognized as an industry leader for innovative customer success offerings. Later this year iCIMS plans to unveil its latest advancement in providing top notch customer support — a best-practice built ticketing system, conjectured to improve solution quality and decrease response time. Combined with multi-tiered support offerings, available 24 hours a day, five days a week, the organization has made its mark by providing the industry’s strongest Customer Experience and value proposition.
“Year after year the Customer Advisory Council continues to be an extremely valuable forum for iCIMS and customers alike,” said Adam Feigenbaum, iCIMS’ Chief Operating Officer. “As we continue into our 8th year with the conference, it’s important to recognize that it’s not only advantageous for our customers to share best practices with each other, but also extremely beneficial for iCIMS as an organization to hear exactly what the customers want. Our 11.2 Customer Release is a great example of how we’re able to amass these client suggestions into a highly desirable business solution for our customers.”
iCIMS, a leading provider of Software-as-a-Service (SaaS) talent management solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS’ Talent Platform, the industry’s premier candidate and employee management solution, enables organizations to manage their entire talent lifecycle from candidate management through employee management with a single web-based application. With more than 950 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit www.icims.com.
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