DALLAS—August 8, 2012— LQ Management L.L.C. saw reduced turnover and experienced greater hiring confidence after partnering with Assess Systems to deliver pre-hire assessments for front desk positions to its 820 corporate and franchise hotels.
As La Quinta clearly defined its core values, the organization recognized a need to ensure they were attracting and hiring front desk candidates who shared those same values. Assess Systems worked closely with La Quinta to determine which competencies candidates would need to be successful at the hotel chain. Assess then customized a pre-hire assessment to measure those competencies.
Data from the past four months reveals a four percent decrease in turnover for front desk positions, which translates to an expected 12 percent annualized decrease. Significantly, La Quinta has seen a dramatic decrease in separations due to violation of company policy, poor performance and misconduct.
“It’s imperative that guest satisfaction is top of mind for our front desk staff, as they are the face of our company,” said Mikki Hughes, La Quinta’s vice president of talent acquisition and employee relations. “By partnering with Assess, our managers have added confidence they are hiring candidates who align with our values. This not only reduces turnover, but saves money and the hiring manager’s time. It also ensures a better guest experience.”
“La Quinta knows that the hospitality industry is highly competitive, and frontline staff make or break a company’s brand,” said Carol Jenkins, vice president of consulting services for Assess Systems. “By implementing this new assessment tool, La Quinta is identifying the best candidates and building its brand simultaneously.”
About Assess Systems
Assess Systems is an innovative SaaS and consulting company providing talent selection and people development solutions to organizations worldwide. Focusing on person-job-organization fit, our assessment-based solutions help our clients attract, select, develop and promote talent resulting in improved business outcomes. For more than 25 years, Assess Systems has assessed millions of people in a broad spectrum of industries and positions spanning 42 countries and supporting 16 languages. Our solutions include: selection process design; competency modeling; entry-level assessments; competency-based professional, management, and sales assessments; hiring manager interview guides and eLearning; leadership development programs; 360° feedback; succession planning; executive assessment and coaching.
About La Quinta
LQ Management L.L.C. is one of the largest operators of select-service hotels in the United States. Based in Dallas, Texas, the Company operates and provides franchise services to more than 800 hotels in 46 states, Canada and Mexico under the La Quinta Inn® and La Quinta Inn & Suites® brands. For reservations or more information about La Quinta, please visit http://www.LQ.com or call 1-800-SLEEPLQ. Follow La Quinta Inns & Suites on Twitter at twitter.com/LQ or become a Facebook fan at http://www.facebook.com/laquinta.
Heath Davis Havlick