New White Paper Reveals How to Identify Employee Grievance Hot Spots

AUSTIN, Texas—February 21, 2012—While many employers believe their human resource management systems (HRMS) or talent management systems help to monitor employee relations issues and mitigate legal risks, a new white paper issued by Dovetail Software makes it clear that only HR case management systems are designed to carefully track, audit, automate and deliver analytics on employee complaints and grievances.

The white paper, “An HR Case Management System Is Essential for Protecting Your Organization’s Reputation and Bottom Line,” provides insight into:

• how an HR case management system mitigates legal risks;
• how employers gain insights into hidden and potentially dangerous employee relations trends and patterns through a case management system; and
• the five key benefits of implementing a case management system.

“Many employers mistakenly believe that their HRMS or talent management systems will protect them when it comes to tracking employee complaints and grievances,” said Kane Frisby, former head of Management Information Systems/HRIS at VT Group. “But the truth is these systems typically aren’t built to archive and report on sensitive employee relations issues. And they definitely don’t help to unify all of the various disconnected sources that might house bits of data related to employee complaints—emails, voicemails, paper forms and spreadsheets.”

“HRmarketer Services Group recently conducted a survey of U.S. employers and 72 percent of the participants said that they don’t produce audit trail reports for their employee complaints,” noted Stephen Lynn, president and chief executive officer at Dovetail Software, “despite the fact that just one sexual harassment case or discrimination lawsuit can cost them dearly in terms of their reputations and bottom lines. Our new white paper helps organizations understand exactly how an HR case management system protects them and their employees alike.”

Download a complimentary copy of the white paper, “An HR Case Management System Is Essential for Protecting Your Organization’s Reputation and Bottom Line.”

About Dovetail Software
Dovetail Software delivers web-based case management and help desk software that manages and tracks employee interactions with HR—including employee grievances and general policy questions, payroll and benefits, recruiting-related questions and compliance issues. Our customers cite cost reduction of supplying support, increased productivity, access to complete records of employee interactions with HR, and visibility into analytics that help them improve their processes as key product benefits. For more information, visit

Press Contact:
Emily Lewis
Dovetail Software, Inc.