RealTime Performance Offers Tips and Resources to Emerging Leaders for Creating and Maintaining Good Customer Relationships

SEATTLE (July 13, 2011) — A new complimentary tip sheet from RealTime Performance gives leaders a quick and specific guide on creating and maintaining good customer relationships. The content provides readers with a snapshot of the resources available in Inspire, an online leadership development tool from RealTime Performance.

The seventh installment in the 10X10 Tip Sheet series, “Improving Customer Skills,” is available for download at

Each tip sheet gives leaders ten short and easily digestible suggestions and resources for on-the-job leadership development activities. This month’s tip sheet offers leaders resources to improve customer skills, including how to listen to the “Voice of the Customer” and establish clear expectations, deliver a compelling customer experience that keeps customers coming back, and empower employees to resolve issues promptly and create a “quick win” for the customer.

RealTime Performance, a provider of Web-based leadership assessment and development tools, developed Inspire to empower employees to take ownership of their leadership development by enabling them to build, drive and track their own leadership development plans.

“Research tells us that it’s far more costly to gain a new customer than to keep an existing one,” said RealTime Performance’s chief executive officer, Sean Murray. “That’s why good customer skills are essential throughout an organization. Happy customers not only continue to buy your product or service—they recommend your brand to others, creating a positive chain reaction for your business.”

To access the current Inspire 10X10, “Improving Customer Skills,” visit Next month, RealTime will cover tips and resources for increasing productivity.

About RealTime Performance
Founded in 1999, RealTime Performance delivers online training products to develop company leaders. The products enable companies to cost-effectively assess leadership skills, make targeted recommendations for performance improvement and empower employees to create and share development plans to achieve business goals. The company’s flagship Web-based training product, Inspire, provides a self-directed means for employees to manage their career development, giving them access to knowledge and skills at the “point of need.” For more information, visit

Sean Murray
206.749.9000 x21
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Heath Davis Havlick
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This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: on behalf of the company listed above.