San Mateo, Calif., – May 9, 2013 – Replicon, the global leader in cloud time tracking applications, secured it’s second IT industry award for the year in outstanding customer service by winning a gold medal for Best Customer Satisfaction Program of the Year at the 8th Annual 2013 Hot Companies and Best Products Awards. The awards are sponsored by Network Products Guide, the industry’s leading technology research and advisory guide, to honor the achievements and recognitions in every facet of the IT industry. Winners from all over the world were honored at an awards ceremony in Las Vegas on Tuesday, May 7, 2013.
Replicon’s award-winning customer support received accolades for the company’s ability to consistently maintain a high level of customer satisfaction over the past several years. With an average customer satisfaction rate of 97 percent, the entire company culture is built around ensuring an outstanding customer experience, from point of sale through implementation and ongoing technical support. Replicon’s customer support team manages more than 24,000 cases a year with a high same-day case closure rate of 87 percent. The company is also one of the few cloud companies in the industry that offer customer support 24 hours a day, seven days a week and 365 days a year via online chat, email and phone with live customer support.
“We’re deeply honored to be recognized by industry peers and experts as having one of the best customer satisfaction programs in the industry,” said Suresh Kuppahally, senior vice president of Customer Success. “We’re proud of our reputation for outstanding customer service and optimized our entire organization around ensuring a hassle-free experience that enables nearly 8,000 customers to obtain increased profitability and workplace productivity.”
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
About Network Products Guide Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. You will discover a wealth of information and tools in this guide including the best products and services, roadmaps, industry directions, technology advancements and independent product evaluations that facilitate in making the most pertinent technology decisions impacting business and personal goals. The guide follows conscientious research methodologies developed and enhanced by industry experts. To learn more, visit www.networkproductsguide.com
Replicon is the leading provider of cloud time tracking applications. Our products are used by over 7,800 companies of all sizes worldwide to better manage workforce attendance, projects, professional services organizations and shared services resources.
By providing complete transparency into time data our technology reduces compliance risk, keeps costs down and provides unparalleled insight into the key drivers of business performance.
Replicon’s award winning products are delivered 100% in the cloud on a unified platform and are hassle-free to deploy and use. Replicon is headquartered in Silicon Valley with employees in offices worldwide. For more information, visit www.replicon.com.