Research Shows How HR Is Being Transformed Through Self-Service Technology

Employee self-service software has become a crucial workforce-communication technology, according to a new research. In partnership with Paycom Software, Inc., surveyed 705 HR professionals from a broad spectrum of organizations.

The research found that, among organizations with over 5,000 employees, 94% agreed that “self-service portals are the most efficient way to provide employees with payroll and HR information.” In some of today’s organizations, the employers are now entering most of the worker-related information stored in HR systems.

“This represents a seldom reported revolution in the HR space,” said Debbie McGrath, Chief Instigator and CEO, “Everyone knows that self-service is transforming the retail industry these days, but not everyone’s aware of how much more efficient it has made HR in a lot of organizations. It’s even having an impact on employee engagement.”

A presentation of the research findings will take place via webinar:
“Employee Self-Service Technology: Where Companies Go Wrong”
June 22, 2017 3:00 – 4:00 PM ET

When it comes to benefits enrollment and address changes, the proportion of organizations relying on paper-based processes for these functions dropped from about two-thirds to one-quarter when such technology was used.

The research also showed that 81% of responding HR professionals said self-service technologies have a positive impact on worker engagement. “The more tools employees have access to, the more purpose they feel and subsequently, the more positive their experience,” said Stacey Pezold, Paycom’s Chief Learning Officer.

There are, however, still multiple barriers to the use of self-service technology. The top two barriers reflect a lack of confidence in employees: There is fear that they won’t enter data properly, or won’t be able to use the technology well. The next most common barrier is that employees lack access to computers–a barrier that should fade as more work increasingly can be performed on mobile devices.

To learn more about the eight key discoveries discussed in the new white paper, “The Role of Self-Service Software: Get the Most Out of a Crucial Technology”, visit

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For more information, contact:
Debbie McGrath
Chief Instigator and CEO
1-877-472-6648, ext. 104