Sendouts Survey Finds 72% of Recruiters Struggle with Time and Process Management

ST. LOUIS, MO – Sendouts, a leading provider of staffing and recruiting software solutions for third party recruiting and staffing firms surveyed nearly 400 recruiting and staffing professionals to identify recruiting benchmarks for 2012.

Time and Workflow Obstacles
The survey results highlight the importance of a defined recruiting workflow for recruiting and staffing firms. 72% of respondents indicate that time and process management is the biggest obstacle they face at work each day.

While a majority of recruiting and staffing professionals struggle with time and process management, 35% do not follow a defined recruiting workflow.

Survey results suggest that a defined recruiting workflow stands between small recruiting and staffing firms and growth. 64% of respondents report that they work at a company with 1 to 10 recruiters and salespeople. However, in this same group of under 10 recruiters and sales people, only 53% follow a defined recruiting workflow. In comparison, recruiting and staffing firms with 11+ employees follow a defined recruiting workflow 71% to 86% of the time.

“At Sendouts, we’re passionate about eliminating the challenges recruiters face. To combat time management issues, we thoroughly research each new features that goes into Sendouts,” says Brian Hopcraft, Sendouts President and CEO. “We listen to our customers carefully so that we can provide features that add value to their process, and avoid incorporating add-ons that distract from daily responsibilities.”

Hopcraft continues, “Sendouts helps to standardize workflow, and eliminates redundancies in the recruiting process. With a streamlined process, recruiting firms can cut down on distractions, easily scale with growth, and exceed the 1 to 10 employee range that makes up 64% of recruiting firms.”

Finding Good Candidates
While time and process management is the main challenge for recruiting and staffing professionals, the survey also indicates that finding good candidates is also a top obstacle for the recruiting industry in 2012.

No matter what their role was in their company (owner, manager, recruiter, or salesperson) respondents reported that activities surrounding recruiting candidates are their greatest responsibility. In the top industries for recruiters, obtaining job orders is less of a challenge than managing client expectations and presenting clients with good talent.

Recruiting Metrics Benchmarks
The complete survey results are published in Sendouts’ 2012 Recruiting Benchmarks Report. Metrics covered in the report include:

Marketing Call Effectiveness
Job Order Coverage
Job Order Response Time
Quality of Candidates Submitted
Quality of Candidates Interviewed
Quality of Hire/Contractor
Fill Ratio
Time to Fill

The report breaks down recruiting metrics by the top three industries for recruiters in 2012:

39% Business/Professional Services
36% Computers (Hardware and Desktop Software)
35% Healthcare/Medical

And also segments recruiting metrics by recruiting type:

Contract Staffing
Direct Hire – Contingent
Direct Hire – Retained
Temporary Staffing
Recruitment Process Outsourcing (RPO)

About Sendouts
Sendouts is a leading provider of recruiting software solutions and services for the third-party staffing and recruiting industry. Our philosophy is simple; create easy-to-use tools and provide a world-class experience for our customers. Every day, Sendouts helps thousands of staffing and recruiting professionals find the best candidates and make stronger connections with their clients. In an industry where minutes matter, Sendouts helps our customers work faster, work smarter and stay connected to the niches and industries they serve. To learn more, please visit or dial (877) 309-5222 x1.