Senior Care Community Improving Resident Care with Hiring Technology

When Michigan-based senior living community Singh Senior Living considered how to best use technology for staffing its 8 senior living communities, it didn’t have to look too far: Michigan-based JobApp Network, an end-to-end automated talent management system, received an ALFA award (Assisted Living Federation of America) in 2011 for excellence in senior living programs.

Job growth in senior care is outpacing any other industry. The U.S. Census Bureau projects the number of people 65 and older to increase from 40 million to 72 million between 2010 and 2030, while the U.S. Bureau of Labor Statistics projects employment increasing in nursing care facilities by 24% over the 2008 — 2018 decade.

Singh’s corporate mission places a high value on its people – to ensure each resident and family member is treated with dignity and respect. But senior living care has been marked by high turnover. “Before JobApp, people were coming from a posting — so if five average candidates replied, we’d hire the best of that,” said Singh Director of Human Resources Aaron Fenberg. JobApp solves the hiring rush with a ready pool of qualified candidates. “It’s great having those evergreen postings, with applicants ranked on our qualifications, such as integrity, character, caring demeanor and compassion; we have found these characteristics to be equally important in our industry to their experience or skill,” he added.

“JobApp’s easy-to-use for all portal (candidate, hiring manager, HR and payroll) has given us an organized, ranked pool of candidates per position and community, allowing us to hire the best candidates quicker and easier than we have ever done in the past. And we are doing this without any paper!” Onboarding efficiency means that 82 pieces of paper per new hire were eliminated, that candidates have most new hire paperwork done before they start, and can get right to work on Day 1. “It’s five minutes with the hiring manager on Day 1,” said Fenberg.

Compliance in hiring with the government’s Form I-9 is another important JobApp plus for Singh. “We can’t really make a mistake,” said Fenberg. “JobApp’s I-9 solution is designed so we’re not guessing — it’s very clear about what can and what can’t be used by a new hire to prove their identity and ability to work in the U.S.” This is important in era of increased government oversight. Audits by U.S. Immigration and Customs Enforcement (I.C.E.) have more than quadrupled over the last three years.

Fenberg summed up Singh’s satisfaction with JobApp. “JobApp has provided us with a complete solution to streamline our recruiting, selection and onboarding processes in all of our communities,” he continued. “JobApp has provided countless benefits and cost savings for our business.”

About Singh: Singh offers elegant senior housing and a wide spectrum of services under the Waltonwood name in Independent Living, Assisted Living, Memory Care and Respite Care in Michigan and North Carolina. About JobApp Network JobApp gives any company with a decentralized workforce what it needs to hire the best person for the right job, right now. You identify the top 20 percent of applicants at a glance, engage the best candidates quickly and, just as efficiently, you draw a bead on a new employee’s best next move within your company. But that’s only what the candidate and hiring manager might see. Behind the scenes, paperwork is eliminated from the entire process, from application (whether by phone or online) through onboarding and performance management. Hiring compliance? Done. Tax credit eligibility? Handled. Headquartered in Bloomfield Hills, Mich., JobApp is online at