SkillSurvey Webinar: How To Avoid Recruiting Candidates Who Undermine Customer Service

Wayne, Penn. — July 24, 2013 — SkillSurvey(R), Inc., the inventor of Web 2.0 reference assessment solutions, will demonstrate during an August 6 webinar at 1 p.m. EDT, “Recruiting for Service Excellence — How To Avoid Undermining Your Workplace Culture of Service,” how organizations can avoid making hiring decisions that negatively impact customer service.

Attendees will learn:

– What world-class organizations–including Disney, Baptist Healthcare, GlaxoSmithKline and Starbucks–are doing to recruit candidates who fit their visions of Service Excellence.
– How to identify key customer-friendly behaviors that recruiters and hiring managers must account for but often overlook.
– How behavioral screenings support superior employee performance.
– Action steps for aligning recruitment pre-screening with their organizations’ Service Excellence vision and goal statements.

Brian Gilbert, SkillSurvey’s director of business development, will present the webinar. He leads the company’s efforts in providing educational content to SkillSurvey’s alliance partners, group purchasing organizations and national/state professional organizations, and regularly presents educational material around the country to a wide variety of audiences.

“Quality of service is directly linked to quality of hire,” Gilbert said. “World-class organizations are finding tremendous rewards from recruiting candidates with customer-friendly behaviors, as customer loyalty can be worth 10 times as much as a single purchase. Many organizations make the mistake of failing to account for these behaviors when recruiting candidates. Behavioral screenings generate pools of candidates with these desirable behaviors, and serve as vehicles for generating superior employee performance and Service Excellence.”

To register for this complimentary webinar, visit

About SkillSurvey
SkillSurvey(R), Inc. is the inventor of Web 2.0 reference assessment solutions that increase recruiting efficiency and improve quality-of-hire. Its Web-based programs allow recruiters and hiring managers to collect feedback from references on a candidate’s behaviors and work performance. The information, all gathered electronically, is used to make better hiring decisions. This patent-pending approach to reference assessments is based on over 30 years of research in job competency modeling. Visit for more information.

Media contact:

Scott Fuhr
SkillSurvey, Inc.
610-947-6300, ext. 1225