WINTER PARK, FL and ATLANTA, GA — (November 03, 2014) —TalentKeepers, the leader in breakthrough employee onboarding practices, employee retention and engagement solutions, and HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, a today announced that the companies have entered into a strategic partnership agreement to help address key talent retention challenges experienced by customer-facing organizations. The agreement entails joint marketing, selling and product integration to deliver a holistic approach to the attraction, selection, and retention of high-performing customer care professionals.
“HireIQ’s proven ability to help companies attract and select high-performing, motivated applicants is the first step in the employee engagement life cycle,” added Christopher Mulligan, TalentKeeper’s chief executive officer. “Motivating these employees to achieve the company’s goals requires a disciplined program of engagement, excellence and commitment that’s well-documented and shared between employee and manager. In this regard, our relationship with HireIQ enables TalentKeepers to start with better performing employees allowing us to deliver greater value for our joint customers.”
It now is largely a given that employee engagement fuels improved business results. A Harvard Business Review report showed engaged employees have 86% higher customer approval and service quality and are 87% less likely to voluntarily leave their organization. Not surprisingly, 83% of all US companies report engagement is a strategic priority, based on Workplace America 2014, the largest and longest continuously running national study of engagement and retention trends conducted by TalentKeepers.
“TalentKeepers has a well-earned reputation as a leader in the talent retention market,” said Dan Drechsel, chief executive officer for HireIQ Solutions. “HireIQ’s leading talent acquisition and predictive performance analytics solutions help customer care organizations rapidly identify and hire employees who are more likely to achieve and exceed a company’s performance goals. Partnering with TalentKeepers is a natural extension of HireIQ’s strategy of improving a company’s bottom line performance through a motivated and engaged workforce.”