TALX Webinar to Detail How Automated Employment Verifications Improve Call Center Volume for Pacific Gas & Electric


Janet Ford, managing director of Sales for TALX, provider of Equifax Workforce Solutions, and Elaine Silveria, operations manager, Payroll Department for Pacific Gas & Electric.

Will present a complimentary TALX Workforce Solutions webinar, “Learn How Pacific Gas & Electric Reduced Call Center Volume with Automated Employment Verifications.”

Tuesday, September 11, 2012
3:00 p.m. EDT (2:00 p.m. CDT; 1:00 p.m. MDT; 12:00 p.m. PDT)

Registration details are available at: http://www.talx.com/webinar/register


Employment verification requests often place undue stress on employers, requiring great investment for the organization’s resources and often increasing call center volume. During this complimentary webinar, Elaine Silveria, operations manager, Payroll Department will share how Pacific Gas & Electric automated its employment verification processes to ease the pressure on its call center. Through automation, Pacific Gas & Electric, one of California’s largest employers, was also able to ensure security, compliance and standardization of the information given when verifying employment.

Janet Ford, managing director of Sales for TALX Workforce Solutions will join Silveria to explore how the natural gas and electric utilities company successfully rolled out the automated system, sharing how it was implemented, the lessons learned and the special challenges the company faced as a previously decentralized organization. Attendees of the webinar will also learn how automated verification eliminates backlog, relieves demands on the call center, and reduces risk to the business through greater standardization. Silveria and Ford will share how automation facilitates better communication with a decentralized and mobile workforce while improving customer service.

“Learn How Pacific Gas & Electric Reduced Call Center Volume with Automated Employment Verifications” is part of an ongoing series of complimentary webinars presented by TALX Workforce Solutions industry experts. Managers, executives and HR personnel interested in learning how their organizations can benefit from an automated employment verification system are encouraged to attend this hour-long educational session.

About Equifax
Equifax (NYSE: EFX) is a global leader in consumer, commercial and workforce information solutions, that provides businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 500 million consumers and 81 million businesses worldwide, and uses advanced analytics and proprietary technology to create and deliver customized insights that enrich both the performance of businesses and the lives of consumers. Workforce Solutions (TALX) is an Equifax business unit. It is a leader in human resource, employment, tax management, and payroll-related services.

Headquartered in Atlanta, Equifax operates or has investments in 18 countries and is a member of Standard & Poor’s (S&P) 500® Index. Its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. For more information, please visit www.talx.com or www.equifax.com.