Hosted by the International Association for Human Resource Information Management (IHRIM), the world’s leading clearinghouse for the HRIM (Human Resource Information Management) industry.
This webinar will explore key elements of how Service Level Agreements (SLAs) are providing a foundation for value creation. Attendees will learn how Service Level Agreements build business partnerships, identify categories of service, and involve customers in service delivery. This session will also provide a checklist of common provisions and measurements contained in Service Level Agreements.
At the end of this session, participants will be able to identify common SLA provisions and measurements and understand the importance of managing vendor and customer relationships.
Robert Lupp, MBA, HRIP, SPHR, Independent Consultant
February 13, 2013 (1 p.m. — 2 p.m. EDT)
Registration Ends Tuesday, February 12, 2013
This education program has been approved for 1 HRIP Recertification Credit Hour. For more information about IHRIM’s webinars, visit http://bit.ly/IHRIM-Webinars.